Responsible Gaming
Gambling Should Be Entertainment
At ilfordhospitalchapel.com, we believe that casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While casino games can be fun and exciting, the house always has a mathematical advantage. Only gamble with money you can afford to lose, and never chase losses or use gambling to cope with stress, anxiety, or depression.
Age Verification
Casino gaming is strictly for adults aged 18 and over in the United Kingdom. We are committed to preventing underage gambling. If you are under 18, please do not create an account or participate in any gaming activity on our site. Parents and guardians are encouraged to use parental controls and monitor online activity.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:
- Constantly thinking about gambling or previous gambling experiences
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeatedly trying to cut back or stop gambling without success
- Feeling restless or irritable when unable to gamble
- Chasing losses by returning to gamble more to recover money lost
- Lying to family, friends, or professionals about the extent of gambling
- Jeopardising relationships, education, or job opportunities due to gambling
- Relying on others to provide money to cover gambling losses
- Using gambling to escape problems or regulate mood
- Failed attempts to reduce gambling or set spending limits
If you notice these signs, seeking help is important and free confidential support is available.
Self-Help Tools & Safer Gambling Features
Most responsible casino operators offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session or time period
- Betting Limits: Restrict the maximum stake per bet
- Reality Checks: Receive regular reminders during play sessions about how long you have been gambling
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours, days, or weeks) while retaining your account
- Self-Exclusion: Request permanent closure of your account if you feel unable to control your gambling
These tools are free and can be activated through your account settings at any time. Using them demonstrates commitment to safer gambling.
Support Organisations & Helplines
Free, confidential support is available 24/7. If you or someone you know is struggling with gambling, please reach out:
United Kingdom
- GamCare – Free counselling and support for problem gambling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme allowing you to self-exclude from all GamStop-registered operators across the UK
Website: www.gamstop.co.uk
Phone: 0800 016 6717 - Gamblers Anonymous – Free peer-support meetings and sponsorship programme
Phone: 020 7384 3040
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
If You Need Help, Reach Out Today
Problem gambling is treatable, and recovery is possible. Seeking help is a sign of strength, not weakness. Whether you are experiencing mild concerns or serious difficulties, support organisations have trained professionals ready to listen without judgment. Many offer:
- Confidential counselling (in person, by phone, or online)
- Cognitive-behavioural therapy and other evidence-based treatments
- Support for family members and loved ones
- Information on financial advice and debt management
Do not wait. Contact a helpline today if gambling is causing you or your family concern.
Our Commitment
ilfordhospitalchapel.com is committed to promoting responsible gambling. We support harm reduction, fund problem gambling research and prevention programmes, and work with regulators to ensure player safety. If you have feedback on our responsible gambling measures, please contact our customer support team.